At YourTherapyMatch, we value both our patients’ time and our therapists’ commitment. To ensure fairness and availability for everyone, the following cancellation policy applies to all booked sessions.
Rescheduling Requests
Patients may reschedule their appointment if the cancellation or rescheduling request is made at least 24 hours before the scheduled session time.
Please note:
- The payment made for the session is non-refundable.
- The amount paid will be applied toward the rescheduled session.
- Rescheduling requests made with less than 24 hours’ notice will not be accepted.
Late Cancellations & No-Shows
If a patient cancels a session less than 24 hours before the scheduled appointment, or does not attend the session, the full payment for the session will be forfeited.
No refunds, credits, or transfers will be issued for:
- Late cancellations (under 24 hours)
- Missed appointments
- No-shows
Emergency Situations
We understand that emergencies may happen. In exceptional circumstances, YourTherapyMatch reserves the right to review situations on a case-by-case basis.
Agreement
By booking a session through YourTherapyMatch, the patient acknowledges and agrees to this Cancellation Policy.
Therapist Attendance & Session Verification
To ensure fairness for both patients and therapists, YourTherapyMatch may verify session attendance using the technical information generated by the video session and other platform records.
By using the platform, both patients and therapists acknowledge and agree that YourTherapyMatch may use attendance data, including connection times and session activity, to determine whether a scheduled session took place.
The following rules apply:
- If both the patient and therapist attend the session, the therapist will be eligible to receive payment according to the platform’s payment schedule.
- If the patient does not attend the scheduled session, and platform records indicate that the therapist attended as required, the therapist will remain eligible for payment.
- If the therapist does not attend the scheduled session, the therapist will not be eligible to receive payment for that appointment.
- If technical records or other evidence indicate that the session could not be completed due to exceptional circumstances, YourTherapyMatch reserves the right to review the case and determine the appropriate resolution.
- Any dispute regarding attendance or session completion will be reviewed using the information available to YourTherapyMatch, including platform records and communications from the parties involved. The platform’s determination shall be final.
Emergency Situations
We understand that emergencies and unexpected technical issues may occur. In exceptional circumstances, including verified technical failures or attendance disputes, YourTherapyMatch reserves the right to review each case individually and determine the appropriate outcome based on the available evidence.